At Homei Living, quality comes first. Every sofa is inspected and backed by our 3-year full warranty and limited lifetime coverage — so you're covered where it counts. For hygiene reasons, we don't accept change-of-mind returns once the box has been opened, but any quality issue is always taken care of.

Quality Issues — Always Covered

Spotted an issue with your sofa? Message us within three (3) days of delivery at sofa@homeiliving.com with photos or a short video. We'll arrange a replacement, repair, or fair compensation — whichever puts it right, at no cost to you. Beyond those first days, your sofa stays protected by our 3-year full warranty and limited lifetime coverage. See our warranty.

Change-of-Mind Returns

For hygiene reasons, we don't accept change-of-mind returns once the box has been opened. If you've simply changed your mind and your order hasn't shipped yet, you can cancel it for a refund (see below). If the package is still sealed and unopened, contact us and we'll talk through your options.

Cancellations

Changed your mind early? Orders may be cancelled if it has not yet been processed for a refund to your original payment method, less any non-refundable credit card processing fees.

What Can't Be Returned

• Deposits for pre-ordered or special-order items are non-refundable.
• Custom orders and discounted purchases are final sale — they can't be cancelled, returned, exchanged or refunded.

Some products have their own terms — for example, final-sale or made-to-order items. Any rules specific to a product are shown on that product's page, so please check before you buy.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, contact us within three (3) days of delivery with photos (and a short video where it helps) so we can put it right at no cost to you.

For the complete returns, refunds, cancellation and claims terms, please see our Store Policy.