Homei Living currently delivers across Canada, with dedicated local delivery throughout Metro Vancouver. Once your order is ready, Homei Living or our transport carrier will contact you to arrange a delivery date (and, where applicable, installation).

Delivery Fees

Delivery fees are based on the delivery area and order type:

• Small Parcel Delivery — $25. Applicable to small items and accessories.
• Standard Delivery – Richmond — $169.
• Standard Delivery – Vancouver, Burnaby & New Westminster — $199.
• Standard Delivery – Surrey, Delta & Coquitlam — $229.
• Extended Delivery – Port Coquitlam, Port Moody & Langley — $269.
• Premium Area Delivery – North Vancouver, West Vancouver & White Rock — $299.

Enjoy free delivery in Richmond, Burnaby, and Vancouver on qualifying orders over $3,000.

Additional charges may apply for stairs, difficult access, oversized items, waiting time, remote locations, elevator restrictions, or other special delivery requirements. Delivery fees are non-refundable once the delivery has been completed.

Delivery Timeframes

Orders are typically processed within 1–2 business days. Standard shipping within most regions usually takes around 10 business days after the order is processed. Some special order and customized furniture orders can take up to 2 months to be delivered.

Homei Living will use commercially reasonable efforts to deliver within the estimated timeframe, though delays may occasionally occur due to logistics, carrier scheduling, weather, traffic, or other unforeseen circumstances. You can check the estimated delivery date during checkout, or track your order from the "My Orders" section of your account once it ships.

Preparing for Delivery

Customers are responsible for ensuring adequate access for delivery, including accurate address information, elevator bookings where required, and clear pathways for large furniture items. If delivery cannot be completed due to site access issues or customer unavailability, additional re-delivery or storage charges may apply. For smaller items, Homei Living or our transport carriers may complete delivery without a prior appointment.

For complete delivery, collection and claims terms, please see our Conditions of Sale.