Yes, you can customize select models of furniture. We offer a variety of customization options, including colors and materials, from our available selection. Please note that customized items are non-refundable. For more details, feel free to contact us at sofa@homeiliving.com.

Yes, at Homei Living, we seamlessly integrate virtual and physical spaces with the use of Mixed Reality, an experience unique to our Showroom.

We present an immersive, interactive environment where you can experiment and feel inspired in your creative interior design exploration. See it all come together through our Real-Scene Thematic Showroom, as we bring your vision alive in a real-life setting.

Immerse yourself into the art of your home experience.

Reach out to us today to schedule an appointment for your own bespoke consultation or demonstration.

Homei Living welcomes collaborations with home designers, builders, and realtors. If you're interested in partnering with us, you can register for a Pro account to explore potential collaborations, access trade programs, and enjoy exclusive discounts for industry professionals.

Homei Living Pro offers home industry professionals a comprehensive business management and marketing platform. It assists both professionals and their clients in managing projects, fostering effective collaboration with teams, and streamlining operations to enhance efficiency and profitability.

To check the status of your order on Homei Living, follow these steps:

1. Log into your account: Visit the Homei Living website and log in to your account using your credentials.
2. Go to "My Orders": Once logged in, navigate to the "My Orders" section, where you can view the details of your recent purchases.
3. Track your order: If your order has been shipped, you should see tracking information, which will allow you to monitor its delivery status.

If you have any issues or cannot locate your order, feel free to contact Homei Living's customer support for assistance.

Homei Living currently offers shipping within Canada. To confirm if your location is eligible for delivery, please check the shipping details during checkout. If you have any questions, feel free to contact our customer service for further assistance.

The delivery time for your order from Homei Living depends on your location. Typically, orders are processed within 1-2 business days. Standard shipping within most regions usually takes around 10 business days after the order is processed. Some special order and customized furniture order can take up to 2 months to be delivered.

For more specific shipping times, please check the estimated delivery date during checkout or refer to the shipping policy section on the Homei Living website. If you need further assistance, feel free to contact our customer service team.

If you have not yet heard from Homei Living's delivery company, please ensure that your order has been processed and shipped. You can check your order status by logging into your account on the Homei Living website and going to the "My Orders" section.

If your order has been shipped but you have not received any communication from the delivery company, the tracking details should be available in your order confirmation or shipping notification email.

For further assistance, you can reach out to Homei Living's customer service at sofa@homeiliving.com to inquire about the status of your delivery.

If you have received only part of your order from Homei Living, please follow these steps:

1. Check Your Order Status: Log in to your account on the Homei Living website and review the order details to see if some items are still being processed or shipped separately.
2. Contact Customer Service: If your order status indicates that all items should have been delivered, contact Homei Living's customer service team at sofa@homeiliving.com right away. Provide your order number and details about the missing items.
3. Follow Instructions: Homei Living's customer service will assist you in tracking the missing items and resolving the issue, whether it's an error or if the items are still on their way.

If your tracked order shows as lost or marked as delivered but you have not received it, please take the following steps:

1. Check Your Delivery Location: Verify that the delivery was not made to a different address or left in an unexpected location (e.g., a porch, side door, or mailbox). Sometimes tracking updates may indicate delivery while the package is still waiting to be picked up at a nearby location.
2. Contact the Delivery Company: Reach out to the delivery company directly to inquire about the package's status. They may be able to provide additional details or investigate the situation further.
3. Contact Homei Living: If you still cannot locate your package, contact Homei Living's customer service at sofa@homeiliving.com immediately. Provide us with your order number and tracking information. We will work with the delivery company to resolve the issue.
4. File a Claim: If the package is confirmed as lost, Homei Living will assist you in filing a claim with the carrier or in arranging a replacement or refund according to policies.

Make sure to report the issue as soon as possible to ensure prompt resolution.

Because every order ships by third-party courier rather than by appointment, there's no delivery date to book. You'll see an estimated delivery date at checkout, and once your order ships you can track it from the "My Orders" section of your account.

To change your delivery address, please contact our customer service team at sofa@homeiliving.com as soon as possible. If your order has not yet been processed for shipment, we will update the delivery address. However, once the order has been shipped, we may not be able to make changes.

Shipping is free on every order across Canada — no minimum and no delivery fee at checkout. Prefer to collect it yourself? You're welcome to pick up your order free from our Richmond showroom.

We accept a variety of payment methods, including major credit and debit cards. The cards typically accepted are:

• Visa
• Mastercard
• Alipay & WeChat Pay

If your payment has failed on Homei Living, it could be due to one of the following reasons:

• Insufficient Funds: Ensure that your bank account or credit card has sufficient funds or credit available to complete the transaction.
• Incorrect Payment Information: Double-check that the payment details, such as your card number, expiration date, and CVV, are entered correctly.
• Billing Address Mismatch: Ensure that the billing address you entered matches the one associated with your payment method.
• Payment Gateway Issues: Sometimes, technical issues with the payment gateway can cause a failure. Try again after a few minutes or use a different payment method.
• Bank or Card Restrictions: Your bank or card issuer might block the payment for security reasons. Contact them to ensure that there are no restrictions on your card.
• Expired Payment Method: Make sure that your card or payment method is not expired.

At this time, we do not offer financing.

All payments must be completed at the time of purchase. Orders will not be processed or shipped until full payment is received. In the event of a failed payment, we will notify you and provide instructions for resolving the issue. Your order or service may be temporarily suspended until the payment is successfully processed.

No, we can only process refunds to the original payment method used during the purchase. If your card is no longer active, please contact your bank or card provider to ensure the refund is routed correctly.

Refund processing times can vary depending on your payment provider. Typically, it takes 5-10 business days for the refund to reflect in your account. If it takes longer, we recommend contacting your bank or card provider.

Quality comes first. For hygiene reasons we don't accept change-of-mind returns once the box has been opened — but quality is always covered. If there's an issue, message us within 3 days of delivery with photos or a short video and we'll arrange a replacement, repair, or fair compensation. Every sofa is also backed by our 3-year full warranty and limited lifetime coverage. Custom orders and discounted purchases are final sale. See our Store Policy and Warranty for full details.

To cancel an order, please contact our customer service team at sofa@homeiliving.com as soon as possible. We will be able to cancel the order and issue a full refund if it has not yet been processed.

If you receive a damaged or defective product from Homei Living, please follow these steps to report the issue:

1. Contact Customer Service: Reach out to Homei Living's customer service team as soon as possible. You can do this by email at sofa@homeiliving.com.
2. Provide Order Details: Include your order number, a description of the damage or defect, and clear photos of the damaged item(s) to help the team assess the situation quickly.
3. Follow Instructions: Homei Living's customer service will guide you through the return or exchange process, and provide you with the necessary steps to resolve the issue.

If you have received the wrong item from Homei Living, please follow these steps to resolve the issue:

1. Contact Customer Service: Reach out to Homei Living's customer service team immediately. You can contact them via email at sofa@homeiliving.com or phone, as listed on the Homei Living website.
2. Provide Order Details: Include your order number, a description of the incorrect item, and any relevant photos to help expedite the process.
3. Follow Instructions: Homei Living's customer service will guide you through the process of returning the incorrect item and arranging for the correct item to be sent to you.